Senior IT Support
Integer Consulting · Lisbonne
Descrição do cargo
About the role
GuardarInteger, a Portuguese consulting firm specialized in technology and information systems, is looking for a Senior IT Support professional. You will join a team that delivers IT outsourcing, software development, near‑shore projects and tailor‑made solutions for national and multinational clients.
Key responsibilities
- Handle Level 1 and Level 2 support tickets, ensuring timely resolution.
- Collaborate with the Head of Daily Operations to review and address Level 3 tickets.
- Identify recurring issues and propose improvements such as refresher sessions, user documentation, and process enhancements.
- Work with Learning Management System tools; experience with CSOD LMS is a plus.
Required profile
- Minimum 5 years of experience in IT support (L1/L2).
- Mandatory hands‑on experience with ServiceNow.
- Fluent English communication skills.
- Proactive attitude toward ticket reduction and service improvement.
Required skills
- IT Support L1/L2
- ServiceNow
- CSOD LMS (or other LMS platforms)
Questions fréquentes
Motivo do reporte
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Entrar
Publicado há 22 horas
Expira em 1 mês
1 visualizações · 0 candidaturas
Aumente suas chances
Envie seu CV: vamos sugerir as vagas que combinam com seu perfil.
A analisar o seu CV...
Integer Consulting
Lisbonne