Operations & Process Excellence Specialist

About the role

We are seeking an Operations & Process Excellence Specialist to support operational excellence within a shared services environment for a global energy leader. The role focuses on managing learning and development activities across multiple countries, ensuring consistent, high‑quality service delivery.

Key responsibilities

• Coordinate learning and development operational activities, aligning them with business priorities across regions.
• Manage stakeholder relationships, communicate expectations, and collaborate with internal clients and partners.
• Identify and drive process improvement opportunities to increase efficiency and simplify shared services.
• Support design, implementation, and monitoring of continuous improvement initiatives for learning operations.
• Analyze operational performance, pinpoint bottlenecks, and propose actionable solutions.
• Maintain well‑documented, standardized processes across geographies.
• Facilitate alignment meetings, follow‑ups, and governance routines with global stakeholders.
• Contribute to projects focused on transformation and performance improvement within learning services.
• Support the Learning Management System (LMS) – course setup, enrolments, content management, and reporting.
• Monitor learning participation, completion rates, compliance training, and user experience metrics.
• Assist with training catalogue management, logistics, and coordination with internal teams and external providers.
• Ensure global learning policies, guidelines, and compliance requirements are reflected in operational practices.
• Analyse dashboards, reports, and presentations to support learning governance and decision‑making.

Required profile

• Strong stakeholder management and communication abilities.
• Analytical mindset focused on efficiency and optimisation.
• Experience in operations, shared services, learning administration, or process improvement initiatives.
• Ability to work cross‑functionally in an international environment.
• Proactive, solution‑oriented, and driven by continuous improvement.
• Fluent English, both written and spoken.

Required skills

• Learning Management System (LMS)

What we offer

• Hybrid work arrangement (3 days onsite, 2 days remote, adjustable by client).
• Opportunity to join a leading company in the energy sector.
• Integration into a multidisciplinary team with diverse challenges.