Head of Owners Relations

About the role

The Head of Owners Relations will lead the management of touristic and residential properties for the Hospitality, Sports & Leisure platform of Arrow Global in Portugal. Reporting to senior management, the role ensures legal compliance, financial oversight, and strong owner satisfaction across hotel units, golf courses and equestrian centres.

Key responsibilities

• Develop, negotiate and execute property management contracts in line with legal and organisational standards.
• Collaborate with Corporate Counsel and Compliance to draft regulatory documents such as Constitutive Titles and Administration Regulations.
• Lead owner communications, organise assemblies, distribute minutes and address inquiries transparently.
• Direct team operations as the primary contact for property owners, ensuring timely resolution of concerns.
• Partner with Finance to prepare and review annual budgets and P&L statements, guaranteeing accuracy and compliance.
• Organise General and Extraordinary Assemblies, preparing documentation and coordinating owner‑related events.
• Manage escalation of legal or contractual issues, liaising with senior management as needed.
• Oversee compliance documentation, insurance coverage and fee collections, safeguarding property operations.
• Create and update Property Owner Guides and implement recovery strategies for payment defaults.

Required profile

• Degree in Hospitality Management, Business Administration or Law (preferred).
• 5+ years of supervisory experience in legal, financial or property management roles.
• Strong knowledge of property management regulations and legal frameworks.
• Advanced leadership, communication and conflict‑resolution abilities.
• Proven track record in budget management and financial compliance.
• Fluent English with excellent written and verbal skills.

Required skills

• Property Management Systems (PMS)
• CRM platforms