German-speaking Customer Support Representative – Lisbon

About the role

Join a dynamic, customer‑centric team in Lisbon as a German‑speaking Customer Support Representative. You will be the primary point of contact for applicants navigating the home application process, ensuring each interaction is professional, compassionate, and efficient.

Key responsibilities

• Provide courteous assistance via phone, email and live chat.
• Guide applicants through required documentation and procedural steps.
• Review application details for accuracy, completeness and compliance.
• Record all interactions in internal systems and escalate complex cases as needed.
• Collaborate with internal departments to streamline processing.
• Meet service quality and response‑time targets.

Required profile

• Fluent in German (C1/C2) and proficient in English (B2).
• EU citizenship or a valid Portuguese residency card.
• Strong analytical, creative and communication abilities.
• Detail‑oriented, proactive and eager to develop a career in customer support.

Required skills

• German language proficiency (C1/C2).
• English language proficiency (B2).

What we offer

• Competitive salary with performance bonus.
• Meal allowance and transportation support.
• Health and life insurance coverage.
• Relocation assistance for a smooth move.
• On‑site collaborative office environment.