CRM Trainee – Marketing Department

About the role

We are looking for a proactive and eager-to‑learn CRM Trainee to join our Marketing Department’s CRM team. You will support the Portuguese market, gaining hands‑on experience in loyalty programmes, customer acquisition and retention initiatives.

Key responsibilities

• Assist in coordinating and managing the loyalty programme.
• Participate in customer acquisition and retention projects.
• Create and implement CRM campaigns tailored to the Portuguese market.
• Manage customer communications through email marketing.
• Support segmentation and maintenance of the customer database.
• Prepare weekly and monthly reports on acquisition and loyalty metrics.
• Analyze KPIs to optimise CRM actions and campaigns.

Required profile

• Enrolled in a degree program (Marketing, Business Administration, Communication or related field).
• Immediate availability for a full‑time internship of 6 months to 1 year.
• Advanced level of English (mandatory).
• Strong analytical mindset, attention to detail and proactive attitude.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft PowerPoint.
• Familiarity with CRM tools or email‑marketing platforms (a plus).

What we offer

• Opportunity to work on real CRM campaigns in an international retail environment.
• Development of analytical, communication and digital marketing skills.
• Exposure to a dynamic, empowering company culture.