Commercial Operations Director

About the role

This senior leadership position is based in Portugal and sits at the core of a purpose‑driven organisation operating across the EMEA region. The Commercial Operations Director will shape and execute the commercial strategy for a specialised business unit in the medical devices and regulatory services space, driving revenue growth and strengthening long‑term customer relationships.

Key responsibilities

• Lead and execute the commercial strategy for the medical devices regulatory services business across EMEA, ensuring alignment with growth and profitability targets.
• Drive revenue generation, market expansion and sales performance through effective planning, execution and performance monitoring.
• Build and maintain strong relationships with key customers, industry stakeholders, regulators and strategic partners.
• Identify and develop new business opportunities, partnerships and commercial initiatives to support long‑term growth.
• Lead, coach and develop regional commercial teams, fostering capability building, engagement and succession planning.
• Oversee forecasting, budgeting and business planning activities while ensuring robust KPI tracking and performance management.
• Collaborate closely with global and regional functions to ensure seamless execution and an optimal customer experience.
• Champion operational excellence through process optimisation and continuous improvement across commercial operations.

Required profile

• Minimum 5 years of experience in sales, business development or commercial leadership roles, ideally within medical devices, regulatory services or quality‑assurance environments.
• Proven track record of driving revenue growth, delivering commercial targets and leading successful business operations.
• Strong leadership experience with the ability to build, manage and develop high‑performing international teams.
• Deep commercial acumen combined with strategic thinking and a customer‑centric mindset.
• Experience in budgeting, forecasting and business planning within a complex, multi‑market environment.
• Excellent communication, negotiation and stakeholder‑management skills, including interaction with senior executives.

Required skills