Account Manager, Small Business

About the role

As an SMB Account Manager you will own a portfolio of small‑ to medium‑sized business customers (11‑200 employees) across EMEA, driving revenue growth and building long‑term partnerships. You will work in a fast‑paced, high‑velocity sales environment, collaborating closely with marketing, product, and customer‑success teams.

Key responsibilities

• Achieve and exceed monthly Net Dollar Retention targets by identifying expansion opportunities within your assigned SMB accounts.
• Partner with Customer Success to ensure product adoption, address client needs, and reduce churn.
• Conduct regular account health reviews, communicate value, and outline growth strategies.
• Develop deep knowledge of each client’s business, challenges, and goals to position PandaDoc solutions effectively.
• Collaborate with cross‑functional teams (Legal, Accounting, Product, etc.) to deliver seamless customer experiences.
• Provide accurate weekly revenue forecasts and maintain meticulous CRM data.
• Advocate for the PandaDoc product, demonstrate its benefits, and relay customer feedback to the product team.
• Participate in ongoing training to enhance product knowledge and sales skills.

Required profile

• Highly competitive and results‑driven with a strong desire to meet individual and team targets.
• Analytical and data‑oriented, using insights to uncover opportunities.
• Adaptable and comfortable working in a fast‑moving environment.
• Excellent communication and relationship‑building skills.

Required skills