Key Account Manager

About the role

The Key Account Manager will strategically create new business opportunities, manage and grow key client relationships to achieve business objectives, and ensure client satisfaction and profitability.

Key responsibilities

• Establish and maintain trusted relationships with key clients, acting as their primary point of contact.
• Develop a deep understanding of client needs, goals, and challenges, proposing tailored solutions.
• Identify and develop new business opportunities with existing clients, expanding the service portfolio.
• Collaborate with internal sales, marketing, and delivery teams to create compelling proposals and deliver effective solutions.
• Oversee a portfolio of key accounts, monitoring project progress, deadlines, and budgets.
• Analyze account performance metrics and implement measures to improve profitability.
• Negotiate contracts and commercial agreements with clients.
• Represent the company at industry events and conferences.

Required profile

• Bachelor's degree in business, engineering, marketing, sales, or a related field.
• Minimum 5 years of experience in sales, account management, or a related field.
• Strong problem‑solving and strategic thinking abilities.
• Experience in the IT sector is a significant advantage.
• Proficiency in sales techniques, including negotiation, closing deals, and upselling.
• Exceptional relationship‑building and interpersonal skills.
• Ability to adapt to changing market conditions and client needs.
• Professional proficiency in English (reading, writing, speaking).