Engagement Lead – Creative Tech

About the role

The Engagement Lead for Creative Tech acts as the primary liaison between the client and the delivery squad, ensuring the product vision aligns with business goals. You will manage client relationships, drive the product roadmap, and coordinate cross‑functional teams to deliver high‑quality digital solutions.

Key responsibilities

• Maintain and develop strong client relationships, connecting with key business stakeholders.
• Define and manage the product strategy, vision, and roadmap, ensuring commercial alignment.
• Prepare regular status reports for the Engagement Lead and senior management.
• Coordinate product owners and tech leads to deliver top‑quality outcomes.
• Identify and activate cross‑selling and up‑selling opportunities.
• Negotiate contracts and close agreements to maximize profitability.

Required profile

• Proven experience in client, customer, or stakeholder engagement and relationship management.
• Strong ability to work with financial and budgetary processes, including billing and reporting.
• Excellent analytical thinking, business insight, and presentation skills.
• Up‑to‑date knowledge of the IT market and the client’s industry.
• Exceptional negotiation skills and fluency in English (spoken and written).