Italian - Front Desk Sales and Video Surveyor

About the role

This full-time position in Lisbon involves turning leads into virtual or physical surveys and then into sales by assessing all move requirements. You will target web leads, email leads, lead generators and phone enquiries, working closely with the sales and operational teams to coordinate leads.

Key responsibilities

• Respond to consumer leads within a set time frame (less than 1 hour).
• Contact customers, collect information, evaluate and probe business opportunities, and use the company's preferred providers or technology to run surveys.
• Arrange follow-up appointments within a set time and build a strong relationship with each customer.
• Evaluate customers' inventory using the preferred virtual survey tool; virtual surveys are booked through technology partners on 100% of opportunities, and physical surveys only through a third party if too complicated or high value.
• Maintain accurate and up-to-date sales lead progress in the company's CRM system.
• Determine customer needs and match them with the company's service capabilities, and make follow-up calls on moves and feedback results.
• Ensure customers understand the move process and custom formalities, and follow up frequently to meet service expectations.
• Upsell other services offered by the company and meet a minimum conversion target from lead to opportunity.
• Attend to any duties and responsibilities directed by management.

Required profile

• Self-starter with a sense of urgency to reach goals, able to work in a fast-paced environment and meet tight deadlines.
• Assertive person with good written and telephone interpersonal skills, and an excellent customer service attitude.
• Customer service or tele-sales experience, ideally in the logistics/mobility industry.
• Positive, flexible, willing to learn, with a demonstrated work ethic and a track record of overachievement, including proactive prospecting calls.
• Ability to adapt and succeed in a rapidly changing, fast-paced early-stage company.

Required skills

• Proficiency in Microsoft Office applications.
• Good written and spoken English; additional languages are a plus.

Performance is measured against KPIs such as a 52.5% lead-to-opportunity conversion ratio, 100% of opportunities booked as virtual surveys, and strict lead response times.