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IT Support & Operations – 1st Line / Field Support
Inetum · Lisbonne
Descrição do cargo
About the role
Inetum is looking for a proactive IT Support & Operations professional to join our 1st line and field support team. You will work in a hybrid environment, providing direct assistance to end‑users and ensuring the smooth operation of critical IT services.
Key responsibilities
- Monitor TV dashboards in the office and perform daily tape rotation for off‑site vaulting.
- Manage incidents and service requests using ServiceNow and supplier web portals.
- Maintain Active Directory objects, including users, security groups, computers, and DNS records.
- Support Windows server administration tasks and execute PowerShell scripts.
- Assist users with Microsoft productivity tools such as Word, Excel, PowerPoint, OneNote, and Teams.
Required profile
- Willingness to evolve and take initiative beyond the immediate scope.
- Strong teamwork abilities in a heterogeneous environment.
- Excellent social skills for first‑line user interaction.
- Critical thinking and problem‑solving mindset.
- Familiarity with ITIL processes and ITSM tools.
Required skills
- ITIL knowledge
- ITSM tools experience
- ServiceNow incident and request management
- Active Directory and domain object management
- Basic Windows Server administration
- PowerShell scripting
- Microsoft Office suite (Word, Excel, PowerPoint, OneNote, Teams)
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Inetum
Lisbonne