Hybrid Servicedesk Engineer – Lisbon
Claranet Portugal · Lisbonne
Description du poste
About the role
We are looking for a motivated Servicedesk professional to provide first‑line technical support to end users in a Windows and Microsoft Office environment. The role is hybrid, based in Lisbon, and focuses on delivering reliable assistance while maintaining high standards of punctuality and attendance.
Key responsibilities
- Provide first‑line technical support for Windows and Microsoft Office applications.
- Handle stressful situations and conflicts professionally.
- Meet defined service level agreements (SLAs) and ensure timely issue resolution.
- Contribute to a collaborative, results‑oriented work environment.
Required profile
- Experience supporting Office and Windows environments.
- Background in software and hardware troubleshooting.
- Previous experience in similar helpdesk or telephone support roles.
- Knowledge of operating systems and remote‑access troubleshooting.
- Fluency in written and spoken English.
- Availability to work within the specified time windows (8 am‑5 pm or 9 am‑6 pm, Monday‑Friday).
Required skills
- Windows operating system
- Microsoft Office suite
- Software troubleshooting
- Hardware troubleshooting
- Remote access support
- ITIL fundamentals or certification (preferred)
What we offer
- Integration into a dynamic, motivated team.
- Additional training and professional development.
- Salary package aligned with the role.
- Hybrid workplace in Lisbon.
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Claranet Portugal
Lisbonne
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