Head of Partnerships

About the role

This is a strategic leadership position for an experienced partnerships professional in the payments and fintech sector. You will be responsible for overseeing partnership operations, ensuring seamless onboarding, integration, and management of payment service providers and merchant accounts across multiple channels.

Key responsibilities

• Lead and coordinate operational teams within the partnerships function, maintaining clear accountability and high execution standards.
• Drive end‑to‑end onboarding of payment service providers and partners from initial engagement to transaction readiness.
• Build, maintain, and scale strategic partner integrations with efficient technical and commercial implementation.
• Manage merchant account portfolios, monitor performance, and resolve operational challenges.
• Maintain and enhance partner risk management processes, addressing compliance, operational, acquirer, and payment‑related risks.
• Oversee merchant account infrastructure, including transaction volumes, limits, status monitoring, and performance analysis.
• Negotiate and optimise commercial agreements such as processing fees, settlement terms, reserves, and financial arrangements.
• Coordinate partner‑related requests and escalations, ensuring timely resolution of operational, compliance, and payment issues.
• Collaborate with internal stakeholders to improve partner capacity, operational efficiency, reporting, and governance frameworks.

Required profile

• Previous leadership experience in partnerships, account management, operations, or payment infrastructure.
• Minimum 4 years managing partnerships, onboarding, account management, or operational functions within PSPs, acquiring institutions, payment gateways, or fintech organisations.
• Strong understanding of payment processing ecosystems, acquiring flows, settlement processes, approval rates, risk management, and compliance frameworks.
• Hands‑on experience managing merchant accounts and building relationships with payment partners.
• Proven ability to lead multiple teams and coordinate complex operational activities in fast‑paced environments.

Required skills

• Payment processing
• Merchant account management
• Risk management
• Compliance frameworks

What we offer

• Significant ownership, influence and visibility within a global payments ecosystem.
• Opportunity to shape scalable partnership frameworks and drive sustainable growth.