Senior System Administrator

About the role

We are seeking a Senior System Administrator to join our globally distributed, remote‑first team in Portugal. The role focuses on maintaining stable, secure, and efficient internal IT operations while providing high‑quality technical support to employees across multiple regions and time zones.

Key responsibilities

• Provide technical support to internal users worldwide, troubleshooting hardware, software, VPN, Citrix, and access‑management issues.
• Manage user accounts, permissions, and provisioning in Google Workspace and Active Directory.
• Configure, deploy, and support Windows and macOS devices, including OS installation and device setup.
• Administer endpoint management and MDM solutions such as Microsoft Intune, Jamf, or similar platforms.
• Handle support tickets through Jira or other ITSM tools, ensuring SLA compliance.
• Maintain IT equipment inventory and oversee hardware lifecycle management.
• Assist with IT operations for office hubs, internal events, and cross‑functional technical initiatives.
• Collaborate with infrastructure and operations teams to improve systems, user experience, and service delivery.

Required profile

• Minimum 3 years of experience in corporate IT support, system administration, or IT infrastructure.
• Strong knowledge of Google Workspace and Active Directory administration.
• Hands‑on experience with MDM and endpoint management tools (Intune, Jamf, etc.).
• Proven experience supporting Windows and macOS environments.
• Excellent troubleshooting skills for hardware, software, networking, and remote‑access technologies.
• Experience with VPN, Citrix, and remote‑access tools.
• Familiarity with ITSM processes and service‑desk platforms such as Jira.
• Strong communication skills and a customer‑focused mindset.

Required skills

• Google Workspace
• Active Directory
• Microsoft Intune
• Jamf
• Windows OS
• macOS
• VPN technologies
• Citrix
• Jira (ITSM)