Polish-Speaking Road Services Customer Care Specialist

About the role

A leading company specialising in road infrastructure management, toll collection and transport operations across the Polish market is recruiting Polish-speaking Operations Customer Experts for an on-site role in Porto, Portugal. You will be the main contact for logistics companies, fleet managers and commercial drivers, helping them with road usage regulations, toll services, revenue collection and account administration.

Key responsibilities

• Act as the primary contact for commercial transport operators and drivers (vehicles over 3.5 tons).
• Provide customer care and operational support by phone and email in Polish and English.
• Assist clients with toll systems, service subscriptions and account inquiries.
• Handle debt-related communications, balance settlements and payment collections professionally.
• Advise customers on road usage policies, electronic toll regulations and service offerings.
• Maintain up-to-date customer records and accurate case documentation in internal systems.
• Support overall operational targets and service delivery quality.

Required profile

• Native or near-native fluency in Polish (spoken and written).
• Good working proficiency in English.
• Previous experience in customer support, administration or logistics/transportation services is an advantage.
• Strong communication, negotiation and problem-solving skills.
• Discretion and professionalism when handling sensitive client and financial data.
• Ability to thrive in an active, dynamic and target-oriented operational environment.

Required skills

• Navigating digital databases, internal CRM platforms and office software.
• Customer care and account administration.

What we offer

• Modern office facilities in the Porto area with good public transport links.
• Standard employment contract under local regulations, with full social security coverage.
• Competitive monthly salary, with options with or without company-provided accommodation; daily meal allowance via meal card and health insurance from day one.
• 22 days of paid annual leave plus public holidays, with holiday and Christmas allowances included in monthly pay.
• Optional relocation support with company accommodation for eligible candidates.
• Fully paid initial professional training and ongoing career support.