HR Service Owner (Employee Lifecycle)

About the role

The HR Service Owner will lead end‑to‑end HR service delivery for the employee lifecycle, ensuring seamless processes from recruiting to off‑boarding. You will act as the bridge between HR Centres of Excellence, Shared Services and business partners, driving performance, compliance and digital transformation.

Key responsibilities

• Define and evolve HR service scope, processes, catalogs and handovers across CoEs, Shared Services and Business Partners.
• Set and monitor KPIs, SLAs and quality standards; identify improvement opportunities and align demand with capability.
• Translate HR strategy into compliant service processes, manage escalations and cross‑functional dependencies.
• Collaborate with HR digital experts and IT to define requirements, validate solutions and co‑own project delivery.
• Lead change management, communication and training for HR stakeholders; support works council engagement.
• Assess future HR service needs, workforce trends and evolve the operating model, including responsible AI adoption.

Required profile

• Bachelor's or Master’s degree in Human Resources, Business Administration or related field.
• Several years of experience in HR operations, recruiting, onboarding or shared services.
• Strong hands‑on knowledge of recruiting, onboarding and off‑boarding processes.
• High digital affinity and interest in system‑enabled HR services.
• Basic understanding of HR compliance topics such as data privacy and co‑determination.
• Fluent in English; additional languages are a plus.

Required skills

• Experience with HR digital platforms and systems.
• Ability to design and report on service KPIs.
• Agile project management and change‑management methodologies.

What we offer

• 13th salary and bilingual work environment.
• Cafeteria, company shuttle bus and employee assistance program.
• Home‑office flexibility and commitment to diversity, equity and inclusion.