HR Generalist – Employee Data, Payroll & Learning Support (Portugal)

About the role

Air Liquide Europe Business Services is expanding its HR team across Lisbon, Tomar and Guarda. This evergreen position offers the chance to work on multiple HR functions such as employee data management, payroll, learning support and total rewards, serving thousands of employees worldwide.

Key responsibilities

• Own HR cases from intake to resolution, ensuring compliance with service level agreements.
• Respond to employee inquiries on processes, policies and system usage across global entities.
• Utilise and continuously improve knowledge‑base documents, FAQs and job aids.
• Identify documentation gaps and propose enhancements to streamline self‑service tools.
• Educate users on navigating HR platforms and digital resources.
• Escalate complex issues to senior support tiers while maintaining clear communication.

Required profile

• Ambitious HR professional seeking a dynamic, international environment.
• Strong orientation toward operational excellence and employee satisfaction.
• Ability to work collaboratively in a multicultural team.
• Commitment to personal development through training and clear career pathways.

Required skills

• Proficiency in using HR information systems and knowledge‑base tools.
• Excellent case management and problem‑solving abilities.
• Strong written communication for creating and updating documentation.

What we offer

• Comprehensive training programs focused on systems and customer service.
• Clear career progression from specialist to Subject Matter Expert or Team Lead.
• Opportunity to contribute to global HR strategy and digital transformation.