Front of House Team Member – Luxury Boutique Hotel

About the role

Join Canto de Luz, a boutique luxury Maison in Porto, as a Front of House Team Member. You will be the primary host, delivering the "Chez Vous à Porto" promise by anticipating guest needs and ensuring every interaction feels personal and memorable.

Key responsibilities

• Manage seamless arrivals and departures, including check‑in/check‑out procedures.
• Review guest profiles and coordinate bespoke transfers, amenities, and special requests.
• Oversee all guest‑facing services to guarantee smooth daily operations.
• Identify opportunities to enhance the guest journey and generate ancillary revenue.
• Collaborate with all departments to maintain a consistent, high‑quality experience.

Required profile

• Hospitality or tourism training background, or at least 2 years experience in a 4‑ or 5‑star luxury environment.
• Fluent English; additional languages are a strong asset.
• Polished, professional appearance with outstanding interpersonal and communication skills.
• Proactive, solution‑oriented mindset and ability to handle guest complaints promptly.
• Flexible schedule and willingness to work across departments.

Required skills

What we offer

• Eco‑friendly, professionally designed workspace.
• Meal voucher card for daily meals.
• Employee travel discounts on stays at our locations.
• Clear career development path within a rapidly expanding company.
• Supportive, balanced work environment promoting well‑being.