French‑Speaking Customer Support Representative – On‑site

About the role

Join an international FinTech project in Lisbon as a French‑Speaking Customer Support Representative. Working on‑site in a high‑tech corporate office, you will be the primary point of contact for French‑language corporate clients, helping them navigate modern payment systems.

Key responsibilities

• Provide tailored assistance to enterprise accounts via phone, email and real‑time messaging.
• Diagnose and resolve technical issues, transaction processing bugs and profile entry questions.
• Translate complex engineering and financial processes into clear French for commercial users.
• Collaborate with Tier‑2 engineering teams to manage escalations and ensure timely fixes.
• Document all client interactions accurately in both French and English on internal platforms.

Required profile

• Fluent written and spoken French (C1 or higher) and English at B2 level.
• Motivation to work in a multicultural environment and build corporate relationships.
• Strong analytical and problem‑solving abilities with a client‑centric attitude.

Required skills

What we offer

• Base salary of €930 per month, paid in 14 installments.
• Monthly attendance bonus of €100.
• Daily tax‑exempt meal voucher of €7.63.
• Shift premiums according to Portuguese regulations.
• Comprehensive private medical and life insurance.
• Clear career progression paths with regular performance reviews.
• Relocation support including shared housing, assistance with NIF, bank account and social security registration.