French-speaking Customer Service Representative (Lisbon/Porto/Braga)

About the role

Join a multinational company known for its vibrant culture and commitment to employee growth. As a French-speaking Customer Service Representative you will be part of a friendly, multilingual team that supports a leading global brand, delivering exceptional experiences to French‑speaking customers.

Key responsibilities

• Communicate with French‑speaking customers via phone, email and chat.
• Handle inquiries, troubleshoot issues and provide accurate information.
• Guide users through processes and ensure high levels of satisfaction.
• Collaborate with internal departments to improve the overall customer experience.
• Maintain service quality standards and meet individual performance targets.

Required profile

• Native or C2 level French proficiency and at least B1/B2 level English.
• Strong communication and problem‑solving abilities.
• Customer‑first mindset with attention to detail.
• Adaptability to a multicultural, fast‑paced environment.
• Previous customer service or hospitality experience is a plus but not mandatory.

Required skills

What we offer

• Competitive salary package aligned with market standards.
• Private health‑insurance coverage.
• Daily meal allowance.
• Relocation support (flight + accommodation) for candidates moving from abroad.
• Continuous training, career development and promotion opportunities.
• Dynamic work environment with multicultural teams, social events and modern offices in Lisbon and Porto.