Customer Strategy Consultant

About the role

The Customer Strategy Consultant will join Bain’s global Customer Practice, supporting the commercial success of the practice worldwide. Working closely with partners, practice leaders and client teams, you will help shape commercial strategy, drive business development and bring new solutions to market.

Key responsibilities

• Support practice leadership in developing regional business plans, budgets and aligning them with global priorities.
• Build deep knowledge of Bain’s customer‑related offerings and help commercialize them effectively.
• Develop commercial growth plans that combine industry expertise with customer solutions.
• Partner with Bain leaders to create solution‑led proposals for strategic client opportunities.
• Manage end‑to‑end bid processes throughout the business development lifecycle.
• Collaborate with marketing teams to strengthen lead generation and commercial activation.
• Lead the creation of high‑impact proposal materials and client‑facing content.
• Connect client opportunities with relevant experts, capabilities and solutions across Bain.
• Leverage AI and technology‑enabled approaches to improve commercial effectiveness and operational efficiency.

Required profile

• Strong strategic thinking and commercial execution capabilities.
• Proven stakeholder management experience in a consulting or professional services environment.
• Ability to work across industries, solutions and geographies.
• Excellent communication skills with a talent for translating complex concepts into clear narratives.

Required skills