Customer Service Representative (German Speaking)

About the role

A leading outsourcing and BPO consultancy, recruited through David Kennedy Recruitment, is looking for a German-speaking Customer Service Representative to join its team in Braga. The position is fully remote and offers a fixed-term contract of 6 months with the possibility of extension or conversion to a permanent contract.

Key responsibilities

• Handle inquiries and requests across various communication channels, keeping internal systems updated accurately and on time.
• Deliver prompt and courteous support while maintaining a professional and empathetic approach.
• Resolve issues effectively to support customer satisfaction and long-term engagement.
• Work with colleagues and leadership to meet team objectives.
• Share insights on recurring challenges and suggest improvements to processes and services.

Required profile

• Native or fluent German (C2), spoken and written.
• Fluent English (at least B2).
• Previous customer service experience is an advantage.
• Organized, detail-oriented and able to manage several tasks at once; willing to learn and adapt in a fast-paced environment.

Required skills

• Strong verbal and written communication across phone, email, chat and social media.
• Basic understanding of customer service principles and ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Quick learner of new software and technologies; effective problem solving and teamwork.

What we offer

• Working schedule Monday to Sunday, 24/7, on rotating shifts.
• Opportunity to work with a leading global travel and tourism brand.
• Competitive salary with performance-based incentives.
• Professional growth opportunities within the BPO industry.
• Exclusive travel perks and discounts.