Customer Service Representative – French Speaker (Guimarães)

Savior Artigos Texteis Lda · Région métropolitaine de Guimaraes

Onsite Junior 🇬🇧 English

Job description

About the role

We are looking for a French‑speaking Customer Service Representative to join our multicultural team in Guimarães, Portugal. You will assist customers via phone, email and chat, providing professional answers and ensuring a high level of satisfaction.

Key responsibilities

Handle inbound customer inquiries through phone, email and live chat.
Provide accurate information and resolve issues in a courteous manner.
Document each interaction and follow up on open cases.
Contribute to continuous improvement of service quality.
Collaborate with colleagues across Europe to share best practices.

Required profile

Fluent French (spoken and written).
Good level of English is a plus.
Motivated with a strong service mindset.
Based in Guimarães or willing to relocate.

Required skills

What we offer

Full paid training from day one.
Personalised onboarding support.
Opportunities for growth within an international company.
Modern, inclusive multicultural workplace.
Meal allowance of €126 per month.
Attendance bonus of €25.
Productivity bonus up to €100 per month for the first six months.

Questions fréquentes

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Published 3 months ago

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Savior Artigos Texteis Lda

Région métropolitaine de Guimaraes

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