Customer Service Advisor – eHealth Project (Porto)

armatisfrance · Porto

New

953 EUR/month 🇬🇧 English

Job description

About the role

A French-speaking Customer Service Advisor is sought for an eHealth project in Porto, supporting users of one of Europe's leading healthcare platforms. The role involves assisting users by phone and email, answering questions and requests and delivering a high-quality customer experience.

Key responsibilities

Support users by phone and email
Assist customers with platform-related questions and requests
Identify customer needs and provide appropriate solutions
Follow up on customer cases and keep accurate records
Deliver a positive and professional customer experience

Required profile

French level C1/C2
Strong communication skills and customer-oriented mindset
Good problem-solving abilities

Required skills

Comfortable using digital tools and applications

What we offer

Paid initial training
Working hours 07:00 to 17:00, Monday to Friday (possible Saturday shifts later)
Base salary of 953 EUR, attendance bonus of 25 EUR and performance bonus up to 100 EUR
Meal allowance of 6 EUR per working day

Questions fréquentes

Le salaire proposé pour ce poste est de 953 EUR par mois. Le détail figure dans l'annonce.

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Source : ats:recruitee

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Published 2 hours ago

Expires 1 month from now

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armatisfrance

Porto

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