Business Support Manager (Remote – Lisbon)

About the role

We are looking for a full‑time Business Support Manager to join our Lisbon‑based support team, providing remote assistance to Bermuda‑based client accounts. Reporting to the Head of Operations, you will work initially fully remote with a possible future hybrid model.

Key responsibilities

• Manage inbound inquiries via email, phone, WhatsApp and CRM, qualifying leads and routing them to the appropriate team.
• Create and send quotes, estimates and invoices, and follow up on outstanding payments.
• Maintain accurate customer records and documentation.
• Coordinate shipping logistics with freight partners and keep clients and internal teams updated.
• Liaise with third‑party partners to move projects forward and resolve issues.
• Provide light HR administration, including onboarding and off‑boarding paperwork.

Required profile

• Proven experience in business support, operations, client service, office or sales support.
• Highly organised, detail‑oriented and able to manage competing priorities.
• Strong commercial awareness and problem‑solving attitude.
• Excellent written and spoken English at business level.
• Legally authorised to work in Portugal and willing to travel to Bermuda twice a year.

Required skills

• HubSpot
• Monday.com
• QuickBooks
• Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Teams)

What we offer

• Annual gross salary €45,000–€55,000, dependent on experience.
• Full‑time contract (12‑month term with annual renewal).
• Remote work initially, with potential hybrid office model in Lisbon.
• Opportunity to grow within a fast‑moving early‑stage company.