Arabic‑Speaking Customer Support Representative – AI Annotation

About the role

We are seeking a native Arabic speaker to join a leading Outsourcing/BPO company in Lisbon as a Customer Support Representative. The role combines traditional customer service with the evaluation and annotation of AI‑generated content, supporting the continuous improvement of large language models.

Key responsibilities

• Review and assess AI‑generated responses using detailed quality and annotation guidelines.
• Label and annotate language model outputs accurately and consistently.
• Evaluate content for relevance, factual accuracy, safety, and policy compliance.
• Identify inconsistencies, edge cases, and potential quality issues, escalating when necessary.
• Maintain high accuracy while meeting productivity targets and strict confidentiality standards.

Required profile

• Native‑level proficiency in Arabic with excellent written communication.
• Good command of English (minimum B2 level).
• Strong analytical and critical‑thinking abilities with meticulous attention to detail.
• Ability to interpret complex written guidelines and make evidence‑based decisions.
• Professional, reliable, and capable of handling confidential information.

Required skills

• Generative AI
• Large Language Models (LLMs)
• AI annotation platforms

What we offer

• Modern city‑center office with easy public‑transport access.
• Comprehensive initial training and ongoing coaching.
• Full‑time, on‑site employment with a 24/7 rotational schedule.
• Opportunity to work in the fast‑growing field of Generative AI.
• International, multicultural environment and health‑wellbeing initiatives.
• Monthly meal allowance and other employee benefits.