AI Engineer – Build Internal AI Products & Automation

About the role

Promptly is seeking an AI Engineer to design, develop, and operate AI‑enabled product capabilities that improve operational efficiency across the company. You will turn AI concepts into reliable, production‑grade internal tools that support healthcare‑focused teams.

Key responsibilities

• Design and build LLM‑powered workflows, agents, retrieval systems, and evaluation pipelines.
• Automate reporting, sales, customer operations, HR, finance, and engineering processes.
• Collaborate with product, engineering, data, clinical, and operations teams to identify repetitive tasks and create AI‑driven solutions.
• Maintain and monitor AI‑enabled tools to ensure reliability, security, and user trust.
• Integrate AI components with existing company systems and manage human‑in‑the‑loop workflows.

Required profile

• Experience building production‑grade AI applications rather than research prototypes.
• Strong product thinking with ability to translate AI capabilities into usable internal tools.
• Comfortable working across software engineering, workflow automation, and system integration.

Required skills

• LLM APIs
• AI‑powered workflow automation
• Retrieval and evaluation pipelines