Travel & Expenses Customer Support (French Speaker)

About the role

Join our dedicated international team at Airbus GBS in Coimbra, acting as the single point of contact for all Travel & Expenses queries and providing exceptional support to internal customers.

Key responsibilities

• Manage incoming requests from internal customers via email, phone, and ServiceNow tickets.
• Provide expert knowledge as the single point of contact for Travel & Expenses queries.
• Diagnose and resolve complex faults and issues swiftly.
• Analyze and approve changes to products, systems, and networks.
• Maintain and control interfaces to linked products, systems, and networks.
• Provide tracking, delivery time indications, and publish activity reports.
• Ensure systems and configurations are managed and controlled effectively.

Required profile

• Fluent in French and English.
• Customer‑centric mindset with patience and empathy.
• Strong problem‑solving abilities.
• Excellent organizational and time‑management skills.
• Team player with a collaborative “We Are One” attitude.

Required skills

• Experience with ServiceNow (plus).
• Knowledge of AWS systems.

What we offer

• Global exposure within a leading aerospace company.
• Hybrid work model combining on‑site and remote work.
• Professional growth through training, development programs, and a leadership university.
• Competitive compensation, modern office, and excellent public‑transport connections.