Technology Platform & Service Delivery Director

About the role

Metyis is seeking a senior leader to own and manage end‑to‑end technology service delivery within its Global Business Services environment. The role ensures stable, efficient, SLA‑driven IT operations across enterprise platforms, digital commerce ecosystems and vendor‑managed services.

Key responsibilities

• Own and manage technology service delivery, guaranteeing stable and efficient IT operations across platforms, digital commerce/e‑commerce ecosystems, infrastructure and vendor‑managed services.
• Coordinate integrated technology services across internal teams, external vendors and client technology functions, aligning delivery with business requirements.
• Lead operational delivery and continuous improvement of enterprise platforms such as digital commerce, customer‑facing applications, CRM, ERP and cloud‑based solutions.
• Ensure high availability, scalability and business continuity for all platforms.
• Manage IT service management processes—including incident, request, problem, change and escalation management—to meet SLA commitments.
• Oversee the operational lifecycle of digital platforms and e‑commerce ecosystems, delivering seamless service and exceptional customer experiences across multiple markets.
• Act as the primary operational interface for client IT and business stakeholders, leading governance meetings, service reviews and executive reporting.
• Monitor and improve service performance using KPIs, SLAs, OLAs, dashboards and health metrics, driving data‑based decision making.
• Identify and drive automation, operational efficiency and continuous improvement initiatives.
• Support transition and onboarding of new services or clients.

Required profile

• 12–15 years of experience in technology service delivery and operations leadership.
• Proven ability to manage large‑scale enterprise platforms and digital commerce ecosystems.
• Strong stakeholder management skills with experience interacting with senior client and business leaders.
• Track record of driving continuous improvement and automation initiatives.

Required skills

• IT Service Management (incident, problem, change, request, escalation)
• Digital Commerce Platforms
• Customer Relationship Management (CRM)
• Enterprise Resource Planning (ERP)
• Cloud Solutions
• Automation and process optimisation
• KPI, SLA and OLA monitoring

What we offer

• Regular interaction with senior clients driving impactful change.
• Opportunities to create new business solutions using data‑driven insights.
• Entrepreneurial environment with fast‑growing international and diverse team.