Strategy & Operations - Senior Specialist

About the role

Mastercard is seeking a Strategy & Operations Senior Specialist to drive product performance and operational excellence across a portfolio of data‑ and analytics‑led products. You will work closely with product, regional, and leadership teams to translate strategy into measurable outcomes and continuously improve product management across multiple markets.

Key responsibilities

• Own and lead the design and governance of OKRs and KPIs across products and programs, ensuring alignment with strategic priorities.
• Drive end‑to‑end performance tracking, including target setting, data quality, and reporting.
• Analyze product and portfolio performance to identify trends, risks, and growth opportunities.
• Translate data insights into clear recommendations that shape product strategy and prioritization.
• Identify and lead cross‑functional initiatives to improve product performance and efficiency.
• Define and continuously refine operating models, governance practices, and ways of working for scalable execution.
• Partner with legal, compliance, and other cross‑functional teams to support scalable product delivery.
• Operate effectively in ambiguous and evolving environments, managing multiple high‑impact initiatives in parallel.

Required profile

• Proven ability to define and scale KPI/OKR frameworks.
• Strong analytical mindset with experience in data‑driven product performance analysis.
• Experience leading cross‑functional initiatives and influencing stakeholders.
• Ability to operate in ambiguous, fast‑changing environments.
• Excellent communication and presentation skills.

Required skills