Senior Backend Developer – Contact Center

About the role

Intermedia is seeking a Senior Backend Developer to join its Contact Center product team. You will design and build the backend services that power interaction orchestration, agent workspaces, and supervisor experiences, ensuring they are scalable, reliable, and maintainable.

Key responsibilities

• Design and develop high‑quality backend solutions aligned with company standards.
• Build and evolve APIs and services for Contact Center orchestration, routing, agent, and supervisor products.
• Implement capabilities that support real‑time operational use cases, workflow orchestration, and decision‑making.
• Drive architecture and engineering best practices across the team.
• Optimize system performance, scalability, reliability, and operational efficiency.
• Collaborate with product, frontend, platform, and other backend teams to define requirements and deliver robust features.
• Maintain clean service boundaries, data models, and integration patterns.
• Troubleshoot, debug, and improve existing backend systems.
• Review code, mentor engineers, and raise overall engineering quality.
• Document technical decisions, API contracts, and development practices.

Required profile

• Bachelor’s degree in Computer Science, Software Engineering or related field, or equivalent practical experience.
• 5+ years of experience in backend software development, building modern APIs and distributed services.
• Strong experience with Kotlin, Java or .NET technologies.
• Deep understanding of backend architecture, service design, API design, integration patterns, and data modeling.

Required skills

• Kotlin
• Java
• .NET
• API design
• Distributed services
• Backend architecture