Premier Customer Care Representative

About the role

Join FedEx’s frontline team as a Premier Customer Care Representative, acting as the first point of contact for larger customers. You will build loyalty and trust by delivering proactive, high‑quality support across multiple channels.

Key responsibilities

• Provide accurate information and guidance to customers via voice, chat, or email.
• Advise customers on how to use FedEx services and tools.
• Resolve service‑related issues and propose long‑term solutions.
• Enter data promptly into internal systems and generate standard reports for customers and leadership.
• Identify new business growth opportunities with existing customers.
• Collaborate with other FedEx teams to ensure an outstanding customer experience.

Required profile

• Experience in customer service roles; selling experience is a plus.
• Excellent communication skills.
• Computer literacy and ability to navigate multiple screens and systems.
• Commercial awareness and a problem‑solving mindset.
• Positive attitude, ability to work under pressure, confidence, empathy, and friendliness.
• Flexibility to adapt to a dynamic business environment.
• Desire to work in an international, fast‑paced team.

Required skills

What we offer

• Attractive compensation package.
• Training and on‑the‑job learning opportunities.
• Extensive learning resources for skill development.
• Tuition Assistance Program for permanent contracts.
• Employee Assistance Program for you and your family.
• Reduced‑rate shipping for employees.
• Strong career advancement prospects within a globally recognized brand.