Customer Service Advisor – English Speaker

About the role

As a Customer Service Advisor you will be the primary point of contact for Farfetch’s strategic partners and their customers. Working in the Operations team, you will deliver fast, high‑quality support across email, phone and chat, helping shoppers discover and purchase luxury fashion items.

Key responsibilities

• Provide first‑line assistance via multiple channels, ensuring queries are resolved within Farfetch’s service promise.
• Offer product and service information, guiding customers through the digital platform.
• Take ownership of cases, finding solutions that align with company processes and guidelines.
• Manage demanding interactions with professionalism, focusing on resolution and retention.
• Collaborate with internal teams to advocate for customer needs and support localisation initiatives.

Required profile

• Minimum 1 year experience in customer service, preferably in fashion or e‑commerce.
• Excellent written and spoken English.
• Strong IT proficiency, including Windows‑based applications and customer‑service tools.
• Excellent communication, multitasking, attention to detail and critical‑thinking abilities.
• Self‑driven yet collaborative, available for late‑shift work.

What we offer

• Training opportunities to develop skills in a fast‑paced fashion environment.
• Flexible benefits program.