Portuguese/Italian Customer Relations Advisor

About the role

Join a leading global customer experience provider as a Portuguese/Italian Customer Relations Advisor. You will support travelers from the Italian and Portuguese markets, delivering high‑quality assistance through phone and email while representing a major national airline.

Key responsibilities

• Provide bilingual customer assistance via phone and email in Italian and Portuguese.
• Handle inquiries related to flights, bookings, ticket changes, and loyalty programs.
• Guide customers through procedures, follow up on open cases, and record all interactions in the CRM system.
• Perform offline tasks such as processing emails, forms, and tickets when required.
• Adhere to company standards, escalation procedures, and productivity targets.

Required profile

• Fluent in Portuguese (C1) and Italian (B2) – both written and spoken.
• Strong communication and active‑listening abilities.
• Customer‑focused mindset with professional phone etiquette.
• Eligibility to work in Portugal (Portuguese or Brazilian nationality accepted).
• Basic English (A2–B1) is a plus for internal communication.

Required skills

What we offer

• Full‑time, 40 h/week on a rotational schedule (Monday‑Sunday, 07:00‑24:00).
• Paid training period (~20 working days) and a 12‑month renewable contract.
• Base salary plus holiday and Christmas allowances, paid monthly.
• Tax‑free meal allowance on a prepaid card.
• Private health insurance from day 1.
• Modern office in Lisbon with career development opportunities.
• Inclusive, multicultural team where initiative is valued.