Italian-speaking Customer Service Representative – Lisbon

About the role

We are looking for an Italian‑speaking Customer Service Representative to join our fast‑growing BPO team in Lisbon. The role involves handling inbound customer contacts across multiple channels and delivering accurate information while adhering to company standards.

Key responsibilities

• Manage customer interactions via phone, email, live chat and social media.
• Provide clear answers to product, service and basic technical queries following established procedures.
• Document case details accurately in the relevant systems and keep the ticket queue up‑to‑date.
• Escalate complex or unresolved issues to internal teams or higher‑level support.
• Collaborate with colleagues and technical teams to ensure timely case resolution and closure.
• Prioritise tasks, follow supervisor guidance and contribute feedback for process improvement.

Required profile

• Native or fluent Italian (C2) and fluent English (minimum B2).
• Strong verbal and written communication skills across phone, email, chat and social media.
• Basic understanding of customer service principles and ability to follow standard procedures.
• Capability to handle technical inquiries and troubleshoot common issues with guidance.
• Quick learner of new software and technologies.
• Effective problem‑solving, teamwork and organisational skills.
• Detail‑oriented, able to manage multiple tasks simultaneously.
• Willingness to adapt in a fast‑paced support environment.

What we offer

• Competitive salary with performance‑based incentives.
• Professional growth opportunities within the BPO industry.
• Collaborative and supportive work environment.
• Access to exclusive travel perks and discounts.