Office Manager – Funeral Home Operations

About the role

The Office Manager will oversee all operational, financial, and administrative activities for a funeral home, cemetery, and/or crematory. This role ensures high‑quality service delivery to families, supports profit goals, and fosters a positive workplace culture.

Key responsibilities

• Manage accounting functions including accounts receivable, accounts payable, cash handling, bank deposits, and reconciliations.
• Oversee petty cash, expense reports, capital expenditure authorizations, and daily cash advances.
• Order office supplies, maintain inventory of funeral‑related merchandise, and coordinate receipt and storage of caskets, urns, and markers.
• Schedule installations, driver assignments, and ambulation services; process work orders and contracts.
• Prepare and file funeral, cemetery, and sales reports; ensure compliance with SOX, JD Power, and internal training standards.
• Administer local HR processes: new‑hire paperwork, employee files, I‑9 verification, payroll policy enforcement, and orientation.
• Maintain vehicle records, alarm systems, price lists, and update the company website with obituaries.
• Provide compassionate customer service to families and support funeral service teams as needed.

Required profile

• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Attention to detail and commitment to compliance.
• Ability to work collaboratively across departments.

Required skills