IT Support Specialist

About the role

KCS IT is seeking a proactive IT Support Specialist to join its Lisbon‑based team. The role is hybrid, with three days a week on site in Pegões (Montijo) and the remainder remote, and it serves a portfolio of clients across various sectors.

Key responsibilities

• Provide first‑line IT support and help‑desk services to internal users and external clients.
• Maintain and troubleshoot Primavera ERP environments.
• Support Salesforce instances, including user administration and issue resolution.
• Develop, monitor and deliver Power BI dashboards and reporting solutions.
• Collaborate with cross‑functional teams to ensure smooth operation of IT services.

Required profile

• 3–5 years of hands‑on experience in IT support or help‑desk roles.
• Strong problem‑solving attitude and ability to work independently and in a team.
• Residency in Portugal (must already be living in the country).
• Fluent English; Portuguese is a plus.

Required skills

• IT Support / Helpdesk
• Primavera ERP
• Salesforce
• Power BI (dashboards and reporting)

What we offer

• Personalised career development and training programmes (technical, language and soft‑skill certifications).
• Opportunities to work on international projects, including assignments in the Benelux region.
• Hybrid, fully remote or onsite project options depending on client needs.
• Well‑being benefits such as free nutrition, psychology, medical consultations, yoga and personal training sessions.