IT Operations Analyst – Production & Incident Management

About the role

We are seeking an IT Operations Analyst to support a financial‑market management company. The role focuses on maintaining production and testing environments, handling incidents, and ensuring service reliability while working within ITIL best practices.

Key responsibilities

• Monitor, maintain, and guarantee availability of production and testing environments.
• Analyze, troubleshoot, and resolve operational alerts, incidents, and service disruptions.
• Investigate and remediate L1/L2 automation failures.
• Manage incidents, service requests, and change tickets in line with SLA commitments.
• Participate in major incident coordination and escalation.
• Monitor system performance and propose service‑improvement initiatives.
• Create, review, and maintain operational procedures and knowledge‑base documentation.
• Collaborate with infrastructure, application, and development teams to ensure stability.
• Participate in on‑call and 24/7 shift rotations.

Required profile

• Bachelor’s degree in Computer Science, IT or related field (preferred).
• 2+ years of experience in IT Operations, Production Support or Infrastructure Support.
• Strong analytical mindset, sense of ownership and proactive attitude.
• Excellent communication skills and ability to work in cross‑functional teams.
• Fluent English and availability for 24/7 shift schedule.

Required skills

• Linux administration and troubleshooting.
• Monitoring and alerting platforms (e.g., Zabbix, Nagios, Prometheus, Grafana).
• Jira and ITIL‑based process management.
• Scripting for automation (Bash, Python).
• Networking fundamentals.
• Cloud environments (Azure, AWS, GCP).
• CI/CD pipelines and DevOps practices.

What we offer

• Technical guidance and continuous mentorship.
• Participation in real‑world, mission‑critical projects.
• Collaborative environment focused on professional growth.
• Career progression opportunities.
• Hybrid work model – Porto office with up to 3 days per month remote.
• Salary range: €20,000 – €30,000 per year.