IT Support Technician – Onsite in Porto

About the role

We are seeking an experienced IT Support Technician to join our Porto team on‑site. You will provide Level 1/Level 2 desktop support for Windows and macOS environments, ensuring fast and reliable service for our users.

Key responsibilities

• Diagnose and resolve hardware and software issues on laptops, desktops, tablets and mobile devices.
• Manage incidents and service requests through ServiceNow, meeting SLA targets.
• Maintain IT asset inventories and perform network/Wi‑Fi troubleshooting and root‑cause analysis.

Required profile

• Minimum 5 years of professional IT desktop support experience.
• Fluent English communication skills and ability to work independently and within a team.

Required skills

• Strong knowledge of Windows and macOS operating systems.
• Proficiency with Microsoft Office, Outlook/Exchange and other messaging tools.
• Experience with hardware troubleshooting, software installation and configuration.
• Hands‑on experience with ITSM ticketing tools, preferably ServiceNow.
• Understanding of corporate networking, Wi‑Fi troubleshooting and asset inventory management.

What we offer

• Personalized career development and training programs.
• Opportunities to work on international and on‑site projects for diverse clients.
• Well‑being benefits such as nutrition, psychology, medical appointments, yoga and personal training sessions.