Hotel Receptionist

About the role

Join Hilton’s award‑winning hospitality team as a Receptionist and be the first smile guests see. You will create memorable first impressions, manage smooth check‑ins and check‑outs, and embody the brand’s commitment to warmth and service.

Key responsibilities

• Greet guests warmly, complete check‑in procedures, verify details, assign rooms, issue keys and provide welcome materials.
• Process departures efficiently by verifying charges, handling payments, issuing receipts and using the point‑of‑sale system accurately.
• Maintain comprehensive knowledge of hotel offerings, room types, rates, promotions and local attractions to answer guest inquiries.
• Promote hotel amenities and services through up‑selling techniques to maximize revenue.
• Respond promptly to guest requests, resolve concerns with care, and manage communications and messages.

Required profile

• A genuine passion for hospitality and creating bright, welcoming experiences.
• Integrity – always doing the right thing.
• Leadership – inspiring others and taking initiative.
• Teamwork – collaborating to achieve the best outcomes.
• Ownership – accountable for responsibilities and results.
• Urgency – acting quickly to make a lasting impact.

Required skills

• Proficiency with point‑of‑sale (POS) systems for accurate transaction processing.