Helpdesk Technician – Temporary Project

About the role

Join Jobbex Portugal as a Helpdesk Technician on a temporary project, providing first‑line technical support to end‑users. You will work in a transparent, friendly, and professional environment, helping to resolve hardware, software, and network issues.

Key responsibilities

• Provide first‑line technical assistance to end‑users via phone, email or chat.
• Troubleshoot and resolve hardware, software, and network problems.
• Document incidents, service requests and resolutions in the ticketing system.
• Escalate complex issues to higher‑level support when necessary.
• Collaborate with internal teams to maintain service quality and continuity.

Required profile

• Previous experience in a Service Desk or IT Support role.
• Comfortable communicating in English, both spoken and written.
• Strong problem‑solving abilities and a user‑focused mindset.
• Team player with good communication skills.
• Valid driving licence and access to a car.

Required skills

• Basic knowledge or experience with VMware.
• Basic knowledge or experience with Linux.