Guest Relations Officer – Shipboard (Portugal)

About the role

The Guest Relations Officer is the primary point of contact for guests aboard the vessel, ensuring every interaction is seamless, memorable, and aligned with premium service standards. Working within the Guest Relations team, you will liaise between guests and all hotel and marine departments, proactively anticipating needs and delivering personalized experiences.

Key responsibilities

• Maintain a constant presence of professionalism and emergency preparedness in stateroom services.
• Resolve elevator and ADA alarms, act as the brand voice for external calls, and provide impeccable service to guests and crew.
• Respond to escalated guest concerns with empathy, professionalism, and positive solutions.
• Collect and analyse metrics such as guest counts, call volume, and call content.
• Communicate inventory, program access, and maintenance requirements, taking stewardship of work areas and tools.
• Lead by example, uphold cleanliness, orderliness, and calm composure in all situations.

Required profile

• Outstanding hospitality, communication, and organizational skills.
• Strong decision‑making ability and meticulous attention to detail.
• Fluent English with clear, courteous speech.
• Conversational proficiency in Spanish, Portuguese, Italian, French or German is a plus.
• 2‑3 years experience as a Front Desk/Receptionist in a 4‑ or 5‑star hotel.
• Shipboard guest services experience is advantageous.

Required skills

What we offer

• Opportunity to work in a dynamic, international cruise environment.
• Professional development within a renowned hospitality brand.
• Competitive compensation and benefits aligned with shipboard employment.