Front Desk Assistant Manager

About the role

The Four Seasons Resort & Residences Puerto Rico is seeking an Assistant Front Desk Manager who shares a passion for excellence and can bring enthusiasm to every guest interaction. This role is a key member of the front office team, responsible for delivering the high‑level service and luxury experience expected by Four Seasons guests.

Key responsibilities

• Oversee daily front desk operations, including arrivals, departures, and billing for all guests.
• Interview, train, schedule, and evaluate front desk staff, ensuring performance standards are met.
• Manage room blocks, resolve discrepancies, and coordinate special attention guests, return guests, and group bookings.
• Ensure compliance with financial and credit procedures, follow up on credit issues, and review paid‑outs and rebates.
• Reconcile cashiers’ transactions at shift end and approve all financial endorsements.
• Handle guest complaints and special requests with professionalism, maintaining the highest level of hospitality.

Required profile

• Previous experience in front desk or hotel reception management.
• Strong leadership, communication, and problem‑solving abilities.
• Ability to work under pressure while maintaining attention to detail.
• Commitment to delivering exceptional guest experiences.

Required skills