Field Operations Support Assistant

About the role

The Field Operations Support Assistant provides essential administrative and clerical support to funeral homes, cemeteries, crematories, or a combination of these facilities. You will interact directly with families, staff, and external agencies to ensure smooth daily operations and compassionate service.

Key responsibilities

• Prepare death certificates, prayer cards, veteran paperwork, and monument placement documents.
• Process permits, certificates, payments, contracts, and accounts payable transactions.
• Coordinate ordering, inventory control, and delivery of memorial products, vaults, and markers.
• Generate daily schedules, reports, and distribute documents to relevant departments.
• Assist with obituary preparation, location management, sales, family service counselors, and payroll as needed.
• Serve as backup receptionist, greet families, and convey empathy while handling inquiries via phone, internet, and in‑person.
• Maintain professional relationships with county clerks, medical examiners, and physicians.

Required profile

• High school diploma or equivalent.
• 1–2 years of office clerical or customer‑service experience, preferably in a fast‑paced, customer‑focused environment.
• Strong compassion, integrity, and ability to maintain confidentiality.
• Excellent verbal and written communication skills.
• Detail‑oriented with strong organizational abilities.

Required skills

• Working knowledge of office equipment (computers, calculators, copiers, printers, fax machines).
• Proficiency with the MS Office Suite.
• Basic mathematics for handling payments and inventory.