Field Operations Support Assistant

About the role

The Field Operations Support Assistant provides essential administrative and clerical support to funeral home, cemetery, and crematory facilities. Working closely with families, sales teams, and service departments, the role ensures smooth daily operations while delivering compassionate service.

Key responsibilities

• Prepare death certificates, prayer cards, veteran paperwork, and marker placement documents.
• Process permits, certificates, payments, contracts, and accounts payable transactions.
• Coordinate ordering, inventory control, and delivery of memorial products and office supplies.
• Generate daily schedules, reports, and distribute documents to relevant departments.
• Assist with obituary preparation and support location management, sales, and family service counselors.
• Serve as backup receptionist, greet families, and respond to inquiries via phone, internet, and in‑person.
• Maintain professional relationships with county clerks, medical examiners, and physicians.

Required profile

• High school diploma or equivalent.
• 1–2 years of office clerical or customer‑service experience in a fast‑paced environment.
• Strong verbal and written communication, organizational ability, and attention to detail.
• High level of compassion, integrity, and ability to maintain confidentiality.

Required skills

• Working knowledge of office equipment such as computers, calculators, copiers, printers, and fax machines.
• Proficiency with the MS Office Suite (preferred).
• Basic mathematics for handling payments and inventory.