Customer Support Advisor – French & English

About the role

We are seeking a bilingual Customer Support Advisor fluent in French and English to join our international customer experience team. You will be the first point of contact for customers, delivering professional, empathetic, and efficient assistance across multiple channels.

Key responsibilities

• Handle inbound and outbound communications via phone, email, live chat, and online platforms.
• Provide accurate, personalized solutions for inquiries related to accounts, services, bookings, products, and digital platforms.
• Focus on first‑contact resolution and maintain high customer satisfaction.
• Document interactions, actions taken, and outcomes in internal systems.
• Identify recurring issues, trends, or risks and escalate them appropriately.
• Collaborate with team leaders, quality specialists, and other support departments.
• Participate in training, coaching, and performance reviews.

Required profile

• Advanced or native fluency in French and strong command of English, both written and spoken.
• Service‑oriented mindset with excellent listening and communication skills.
• Ability to stay calm, patient, and solution‑focused in challenging situations.
• Resilience and a genuine interest in helping people.

Required skills