Senior Communications Manager

About the role

We are seeking a Senior Communications Manager to lead the communication strategy for a fast‑growing Customer Success organization operating globally. The role sits at the intersection of executive storytelling and internal engagement, translating leadership vision into clear, actionable messaging for revenue‑focused teams.

Key responsibilities

• Develop and execute executive communications in partnership with senior leadership, including strategic messaging, leadership updates, talking points, and presentations.
• Support the Chief of Staff in shaping high‑impact narratives that communicate priorities, progress, and organizational direction.
• Own internal Customer Success communications such as All Hands meetings, newsletters, Slack updates, and organizational announcements.
• Lead employee engagement and internal culture initiatives to strengthen alignment, recognition, and team connectivity.
• Create and manage communication strategies for events, conferences, offsites, and leadership appearances.
• Produce CS organizational updates, internal briefings, and company‑wide communications highlighting impact, performance, and key wins.
• Partner with Marketing, Product, Enablement, and Revenue teams to coordinate customer‑facing communications and ensure cross‑functional alignment.
• Drive internal storytelling that elevates the visibility of Customer Success as a critical revenue and growth engine.

Required profile

• 6‑7+ years of experience in corporate, internal, or executive communications.
• Strong background supporting Sales, Customer Success, or other Go‑To‑Market/revenue‑focused teams.
• Proven ability to craft executive‑level messaging, presentations, and narratives for senior stakeholders.
• Excellent written and verbal communication skills with the ability to simplify complex ideas.
• Deep understanding of revenue‑generating organizations, their cadence, priorities, and stakeholder dynamics.
• Experience managing internal communication channels such as Slack, newsletters, presentations, and town halls.
• Highly organized, detail‑oriented, and capable of managing multiple communication initiatives simultaneously.

Required skills

• Slack