Sales Coordinator

About the role

The Sales Coordinator provides essential administrative support to the Sales & Marketing team of a leading hotel brand. This role ensures smooth daily operations, prepares sales documentation, and acts as a primary point of contact for clients and guests.

Key responsibilities

• Perform general office duties such as filing, emailing, typing, faxing, and copying to support Sales & Marketing.
• Prepare sales‑related documents including proposals, contracts, and banquet event orders.
• Promote brand awareness both internally and externally and assemble information packages (brochures, promotional materials).
• Utilize sales techniques to maximize revenue while maintaining guest loyalty.
• Enter, retrieve, reconcile, and verify data (commissions, leads, third‑party information) in sales software.
• Answer guest inquiries about facilities, rates, room types, packages, promotions, entertainment, restaurants, and special events.
• Serve as the primary contact for clients, responding to questions and requests via phone and email.
• Follow company policies, maintain professional appearance, protect confidential information, and safeguard company assets.
• Welcome guests, anticipate service needs, and provide courteous assistance.
• Communicate clearly, prepare accurate written documents, and handle telephone etiquette.
• Develop positive working relationships, support team goals, and address employee concerns.
• Comply with quality‑assurance standards and safely move objects up to 10 lb without assistance.
• Perform other reasonable duties as assigned by supervisors.

Required profile

• High school diploma or GED equivalent.
• At least one year of related work experience in sales or administrative support.
• No supervisory experience required.
• No specific license or certification required.