Polish Customer Advisor – Lisbon, No Night Shifts

About the role

Join a fast‑growing international customer service team in Lisbon, providing support to Polish‑speaking customers across multiple channels. You will handle inquiries, resolve issues and ensure a high level of satisfaction while working in a collaborative onsite environment.

Key responsibilities

• Deliver friendly and professional assistance via phone, email, live chat and other channels.
• Answer questions related to products, services, orders, accounts, payments, deliveries and general requests.
• Identify customer needs, offer clear solutions and guide users through processes and platforms.
• Handle complaints with a solution‑oriented approach and document all interactions in internal systems.
• Escalate complex or urgent cases to the appropriate department.
• Collaborate with internal teams to meet KPIs for satisfaction, response time and resolution rates.
• Stay updated on company policies, products and best practices through continuous training.

Required profile

• Fluent Polish (C1/C2) and good English (minimum B2).
• EU citizenship or a valid Portuguese residency card.
• Strong analytical, creative and communication abilities.
• Professional, detail‑oriented, proactive and eager to grow in customer service.

Required skills

What we offer

• Competitive salary with performance bonus.
• Meal allowance and transportation support.
• Comprehensive health and life insurance.
• Relocation assistance.
• Onsite work in a modern office environment.