French Customer Support Specialist – Lisbon

About the role

We are looking for a French‑speaking Customer Specialist to join our international team in Lisbon. You will be the primary point of contact for customers, delivering professional and personalized assistance across phone, email, chat and digital platforms. The role focuses on creating smooth, positive experiences throughout the support journey.

Key responsibilities

• Provide friendly, efficient support via phone, email, chat and digital channels.
• Assist customers with inquiries about orders, deliveries, payments, accounts, products and services.
• Identify customer needs, offer clear and accurate information, and guide them through relevant processes.
• Document interactions, requests and resolutions in internal systems.
• Collaborate with internal departments to resolve issues promptly.
• Spot recurring issues and share feedback for continuous improvement.

Required profile

• Fluent French (C1/C2) and English (B2) language skills.
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative and communication abilities.
• Professional, detail‑oriented, proactive mindset eager to grow in the travel sector.

What we offer

• Competitive salary reflecting skills and experience.
• Meal allowance.
• Comprehensive health and life insurance.
• Relocation package for smooth transition.
• On‑site work in a collaborative office environment.